The objective of this module is to introduce the concept of the Balanced Scorecard, one of the most widely used Performance Management tools in business today. The Balanced Scorecard seeks to identify and measure a small number of financial and non-financial metrics appropriate for the business. These measures should provide an overall view of how the business is performing and where management attention should be focused.
This module will review the philosophy of Balanced Scorecards and how they have evolved since they were introduced 20 years ago. We will define the key perspectives that should be reflected when designing a Balanced Scorecard and cover how a Balanced Scorecard process is implemented.